Privacy Policy

The Publishing Company & Co (“TPC”) has a commitment to respecting your privacy and believes that privacy is an important individual right.

This Privacy Policy (“Policy”) applies in relation to TPC’s operations in Australia and explains how TPC complies with the Privacy Act 1988 (Cth) (“the Privacy Act”).

This Policy relates to the collection, storage and use of personal information that is covered by the Privacy Act, being information or an opinion relating to an individual, which can be used to identify that individual. This Policy is not intended to cover information that is not covered by the Privacy Act.

Collecting information about you 

TPC generally collects personal information directly from you. For example, TPC may collect personal information about you when you deal with us over the telephone, send us correspondence or provide information in relation to an enquiry. This process may be via TPC’s website through your request for our services or when a representative of TPC meets with you. If you contact us, TPC may keep a record of that contact.

Generally, the type of information TPC collects and holds about clients, service providers and other business contacts will include your name, mailing and email addresses, telephone number, job title and organisation/employer name. This information is collected in order to provide clients with our services.

TPC does not collect sensitive personal information (such as information about your health, religion, or membership of a professional /trade association) unless it is reasonably necessary for the services TPC provides to you and you consent to the collection.

If you do not provide TPC with the information requested, TPC may not be able to provide you with our services.

TPC may also source information from a third party or source, such as from a publicly maintained record or from the public domain generally (eg. internet or media). TPC will take reasonable steps where necessary to notify you when it collects your personal information from a third party or source.

Using and disclosing your personal information 

TPC collects, holds, discloses and uses your personal information to:

  • provide our services and products to you;
  • market our services and products to you (unless you have notified us that you do not wish to receive marketing material);
  • keep you informed of developments that may be of interest to you and to notify you of events that TPC are holding;
  • generally communicate with you;
  • purchase from you;
  • help us manage or improve our services;
  • other purposes related to any of the above.

If you are a client or are employed by a client, TPC may disclose your personal information to:

  • other companies or individuals who assist us in providing services or who perform functions on TPC’s behalf;
  • anyone else to whom you authorise us to disclose it.

If TPC engages third parties to perform services for us, which involves the third party handling personal information that TPC holds, TPC prohibits the third party from using personal information about you, except for the specific purpose for which TPC supplies it.

TPC does not disclose any personal information it collects to third parties for the purpose of allowing them to directly market their products and services. TPC does not sell or trade personal information.

Disclosure of personal information outside Australia 

TPC may disclose your personal information to overseas persons or entities if it is required for TPC to perform its services for you. The countries in which such overseas recipients are located will depend on the circumstances of the services TPC provides you.

TPC will take reasonable steps to ensure that any overseas persons or entities to whom any personal information is disclosed do not breach the relevant Australian Privacy Principles.

Accessing and correcting personal information TPC holds about you

You can contact TPC at any time to request access to your personal information or for your personal information to be corrected or updated. This information will be available for you to view and edit in your user profile when you log in to the TPC client portal.

Unless an exception applies, TPC will, upon request and within 28 days, provide you with access to the personal information TPC holds about you. TPC will provide you with access to your personal information in a manner requested by you (providing it is reasonable and practicable to do so).

If TPC is unable to provide you with access to the information, TPC will provide you with reasons and inform you of any exceptions relied upon under the Privacy Act (eg. if your request is unreasonable or relates to legal proceedings including privilege or is otherwise unlawful). TPC will also provide you details of the process for making a complaint about the refusal to grant you access.

TPC will take appropriate steps to verify your identity (or verify that you act as a legal guardian or authorised agent of the individual concerned) before granting a request to access your personal information.

TPC will take reasonable steps to ensure that the personal information TPC collects about you is accurate, up-to-date, complete and relevant. Upon request, TPC will correct your information within 28 days of the request. TPC will take reasonable steps to notify any relevant third parties of the correction.

Storage and security of your personal information 

TPC will take all reasonable steps to ensure that your personal information is kept secure. Your personal information may be stored in hard copy documents and/or as electronic data in TPC’s software or systems. TPC maintains physical security over its premises and also maintains computer and network security.

TPC requires its employees to respect the confidentiality of any personal information held by TPC.

TPC’s website and use of cookies 

A cookie is a small data file that a website may write to your hard drive when you visit. A cookie file can contain information (such as a user ID) that the website can use to track the pages you have visited and your preferences. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data from your hard disk or read cookie files created by other websites.

TPC uses cookies to track user traffic patterns through its website.

Spam Act 

TPC complies with the Spam Act 2003 (Cth), which regulates the sending of emails and other commercial electronic messages.

Effect of the Policy 

This Policy does not form a contract between an individual and TPC. This Policy may change to reflect TPC’s business and technology. Whenever you need to refer to this Policy you should refer to TPC’s website –– or contact us for the most up to date version.

Please note that TPC’s website may contain links to other websites. When a user has clicked on a link to another site, they leave the TPC site and are no longer protected by this Policy.


If you believe that TPC has breached a term of this Policy or the Australian Privacy Principles you may submit a written complaint to the Privacy Officer. You must include contact details for us to contact you regarding your complaint.

We will consider your complaint and respond as soon as reasonably possible, but not more than 28 days from receiving the complaint. If you are unsatisfied with the outcome of your complaint you may ask the Privacy Officer to refer you to TPC’s Publisher. If you still remain unsatisfied with the outcome, you may refer your complaint to the Office of the Australian Information Commissioner to be resolved ( or telephone 1300 363 992).

Contacting TPC

If you wish to gain access to your personal information, amend your personal information, have any query regarding the Policy or wish to obtain a hard copy of the Policy, please contact us directly via our contact form here .